Selectus: Trial and Returns
As we sell our SELECTUS range online, we offer a 100 night at home trial period to make sure you have the right product for your needs. Returns and exchanges are available, as outlined below.
Firstly, we recommend that you complete our MattressFit quiz prior to ordering. MattressFit will take a few details from you before recommending a product from the Selectus range that our research shows is likely to suit you best. If you have completed MattressFit and purchased the recommended product, we hope that you will love it.
If for any reason you are not happy with your product, please get in touch with us at [email protected] and let us know. Our sleep specialists will be able to discuss alternative options and if we find you may be better suited to something else, we will swap it for you.
As with any new mattress or topper, there is an adjustment period where your body must get used to the new sleep setup. We ask that you sleep on your new product for a minimum of 2 weeks before getting in touch with us about exchanging.
If we are unable to find an alternative product for you, you are eligible for a refund.
Please note, all exchanges and returns are subject to an administration fee of £30 which will be deducted from a refund.
If you have not completed MattressFit, it would be helpful if you do this before contacting us with any issues, then we can look at your answers to help find an alternative solution. You can do this here.
We treat every customer as an individual, and work hard to find a product that suits your needs. If you have any issues or queries with your product, please get in touch with us to discuss at [email protected] – remember to quote your name and order number in your email so we can easily find you on our system and avoid delays.