Sleephubs FAQs

Sleephubs FAQs

FAQs: Frequently Asked Questions

Selectus Mattress and Topper Range

Product Information

Everybody has unique needs when it comes to mattresses. Chronic pain can make it even more difficult to get a good night’s sleep so we want to help you to relieve pressure whilst getting enough support that means you can fall asleep faster and ease aches and pains through the night and into the next day.

We recommend you take our MattressFit quiz first to see which product is best suited to you. We can also work with you to build a bespoke mattress that’s just right for you.

Absolutely. Our products are suitable for any sleeping position. We use responsive springs which conform to your body, no matter how you like to sleep.

Some back sleepers may need a bespoke mattress with zoned comfort and support. We can work with you to build this to your requirements.

Yes. Our products are suitable for any sleeping position. We use responsive springs which conform to your body, no matter how you like to sleep.

Delivery

All mattresses are delivered by a 2 man team to your room of choice. We also unwrap the mattress and take away the packaging.

This is free of charge for UK Mainland however a small charge may be incurred for Highlands, Channel Islands and Ireland. If you are unsure whether you are eligible for free delivery, please get in touch.

Mattress toppers will be delivered free of charge, via a 1 man courier service to your doorstep. A small charge may be incurred for Highlands, Channel Islands and Ireland.

Accessories are delivered via courier service. A small charge may be incurred for orders under £40 or outside of UK Mainland.

We aim to deliver within 5 working days. For our 2 man service, sometimes this may take a little longer but we will keep you informed every step of the way.

Our products are delivered via 3rd party services. We use a number of couriers depending on the products ordered.

After you place your order, keep an eye on your inbox for further delivery information.

If you have any special requests regarding delivery, you can add this information at the checkout or contact us directly at [email protected]. We cannot guarantee that all special requests can be accommodated but will always let you know if there are any issues.

All our mattresses are delivered by our first class two man delivery team. Your mattress will be delivered to the room of your choice, placed on your bed, and all packaging removed. We will even remove your existing mattress for you too – make sure you select this option at the checkout if you need this service.

Our delivery team will offer you a date. If for any reason this isn’t suitable for you, you’ll be able to rearrange for a date that is more convenient.

Yes! Our 2 man delivery team will bring your new mattress to your bedroom, place it on your bed and remove all packaging all free of charge.

We can also take your old mattress away for you for a small fee. Remember to add this service to your order if you require it.

Our toppers will be delivered to your doorstep only. These are vacuum packed and can be manoeuvred by 1 person.

Yes. Delivery is available to both Northern Ireland and the Republic of Ireland.

A delivery charge will be applied to your order at the checkout if you are outside of the UK mainland.

Yes. Delivery is available to the Scottish Highlands, Channel Islands and Ireland.

A delivery charge will be applied to your order at the checkout if you are outside of the UK mainland.

Yes. Our delivery team can remove and recycle your old mattress for a small charge.

If you wish to use this service, please be sure to add it to your order before checking out.

Trial & Returns

If you are unhappy with your mattress or topper, please let us know at your earliest convenience. We can help you to find a more suitable product.

You will have 100 nights from the date of delivery to ensure you love your new Selectus product. If you decide it’s not right for you, we will find a different solution. If you still don’t love it, we will collect it and refund you. We do charge an admin fee to cover the cost of collection. Details can be found on our returns page.

Please note: There is a an adjustment period with any new mattress. It takes time for your body to adjust to a new sleeping surface so we ask that you sleep on it for a few weeks before starting the returns process.

If you are unhappy with your Selectus product, please contact us at [email protected] and quote your full name, delivery address and order number.

Yes. Because our products are currently only available to purchase online, we give you 100 nights to sleep on it and make sure it’s right for you.

If you are unsatisfied with your product during this time, please contact us at [email protected] and we will work with you to find a better suited product or arrange a return.

CBT-i Programme

When the programme is followed properly, most people see huge improvements in their sleep.

If for any reason the therapy does not work for you and your sleep does not improve after following the 6 weeks of guided content, you are eligible for a full refund with our money back guarantee.

CBT for insomnia is the top recommended treatment by the NHS and has over 80% success rate when followed. There are 5 key elements to CBT-i which are all covered in this course. Some people have tried 1 or 2 of these elements before without success but research shows that the best results are seen when all of these key elements are used together.

You can find other CBT-i courses online however the SleepHubs programme benefits from weekly support meetings via Zoom, daily support from a sleep therapist and ongoing access to a private Facebook support group.

We run our programme in groups because we see better results when participants can share their experiences with each other. CBT-i takes dedication and can be tough, so it’s always helpful to know you’re not doing this alone.

As well as free access to our weekly support meetings and lifetime support from our private Facebook group, you can also book additional 1-2-1 consultations with our sleep therapists for a small charge.

If you need to do this during your CBT-i programme, just let us know!

Yes! This course is proven to help participants fall asleep faster!

Yes! The course is designed to treat all forms of insomnia.

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