Selectus: Trial and Returns
If you order your Selectus mattress instore at Barker and Stonehouse, you have 100 nights from the date of delivery to sleep on it and make sure it’s right for you.
If for any reason you are not happy with your product, please get in touch with us at [email protected] and let us know. Our sleep specialists will be able to discuss alternative products and we will be able to exchange it for you for a small admin charge to cover delivery.
If you decide to return your mattress and don’t want to exchange it, you are eligible for a refund, subject to collection charges. For more information on this charge, please speak with us directly as it may vary by location.
As with any new mattress or topper, there is an adjustment period where your body must get used to the new sleep setup. We ask that you sleep on your new product for a minimum of 2 weeks before getting in touch with us about exchanging.
If you have not completed MattressFit, it would be helpful if you do this before contacting us with any issues, then we can look at your answers to help find an alternative solution. You can do this here.
We treat every customer as an individual, and work hard to find a product that suits your needs. If you have any issues or queries with your product, please get in touch with us to discuss at [email protected] – remember to quote your name and order number, and let us know where you purchased from.