Frequently Asked Questions

Product Information

What makes the Tweak mattress different?

Tweak is a unique, customisable mattress, designed for a better night’s sleep. The unique design consists of a 1000 pocket sprung base and 10 interchangeable foam inserts (5 in a single) in super soft, medium and firm, which allow you to adjust each zone to suit your individual needs. You can tailor your mattress to give you soft comfort for painful areas and firmer support where it’s needed. You can even purchase extra firm inserts if you need to.

I suffer from chronic pain, will the Tweak mattress help?

The Tweak mattress is designed to help all sufferers of chronic pain, including back pain. You can design your very own sleep experience by adjusting the foam inserts inside the mattress to give bespoke comfort and support that suits your specific pain needs. Whilst the mattress can not cure chronic pain conditions, it can help you to get more comfortable, giving you a better night’s sleep.

I don't suffer from chronic pain, can I still use the Tweak mattress?

Yes, of course! The Tweak isn’t just for pain sufferers. We created this mattress to help everybody sleep better. Because each side of the mattress works independently, it works especially well for couples with different sleeping styles and comfort preferences.

How does the comfort changing system work?

The Tweak is divided in to 5 zones for each sleeper. Inside the mattress you’ll find 10 foam inserts (5 in a single) in super soft, medium and firm densities.

The inserts can be interchanged across each ‘zone’ allowing you to have softer comfort or firmer support for each area of your body. Typically, side sleepers place the firmer inserts beneath the hips – but it’s completely down to your personal needs.

If you need help deciding which setup to use, please get in touch with us.

Is the Tweak mattress good for back sleepers?

Absolutely. Most manufacturers create their mattresses with side sleepers in mind since they make up the majority of the population, but we wanted to ensure everybody could sleep well, regardless of sleeping position.

Back sleepers usually need slightly softer comfort beneath the hips because the weight is spread across a larger area than if you lay on your side – you can achieve this using our comfort changing layer. What’s more, side sleepers can make their hip zone slightly firmer to provide the support they need, so back sleepers and side sleepers can sleep together, without compromise!

Is the Tweak mattress good for side sleepers?

Yes. Tweak can be customised to provide the correct levels of support and comfort for you, no matter what position you choose to sleep in.

Tweak is also ideal for couples with different sleeping positions, because both sleepers can set their side up according to their needs.

How do I decide where to place the foam inserts?

Firstly, your firmness preference plays an important role in choosing your mattress setup. If you like a firm, supportive feel, you may opt for the medium and firm inserts, and if you like to sink into a plush, soft mattress, opt for the super soft.

Second, your sleeping position, height, weight and whether you experience pain all help to determine your setup. We recommend you open up your mattress and trial some different setups.

You can also complete our MattressFit consultation form and we will recommend the setup which is best suited to you.

Can I get additional foam inserts?

Of course. During your 100 night sleep trial, if you cannot find your ideal setup using the combination of inserts you have, we can provide up to 2 free of charge. Please get in touch with us to discuss this at hello@sleephubs.com or freephone 0333 003 3352.

After this period, you can purchase new inserts for a small charge here: Additional Tweak Mattress Inserts.

Delivery

How much does delivery cost?

All mattresses are delivered by a 2 man team to your room of choice. We also unwrap the mattress and take away the packaging.

This is free of charge for UK Mainland however a small charge may be incurred for Highlands, Channel Islands and Ireland. If you are unsure whether you are eligible for free delivery, please get in touch.

Accessories are delivered via courier service. A small charge may be incurred for orders under £40 or outside of UK Mainland.

How long does delivery take?

Tweak mattresses are usually delivered within 10 working days. Our delivery team will contact you shortly after placing your order and arrange a convenient date with you. If you don’t hear from our delivery team within 7 working days, please get in touch with us.

Additional foam inserts are sometimes made to order and can take a little longer.

How do I arrange delivery?

The Tweak mattress is delivered via a third party courier service: Ash Logistics.

They will contact you directly to arrange your delivery date.

Please note, you will only be contacted once your mattress is ready for dispatch.

If you have pre-ordered a mattress, it may be a few weeks before you are contacted regarding delivery. If you have any questions about your delivery, please contact us.

Can I add special delivery instructions?

If you have any special requests regarding delivery, you can add this information at the checkout or contact us directly at hello@sleephubs.com. We cannot guarantee that all special requests can be accommodated but will always let you know if there are any issues.

How will my mattress be delivered?

All our mattresses are delivered by our first class two man delivery team. Your mattress will be delivered to the room of your choice, placed on your bed, and all packaging removed. We will even remove your existing mattress for you too – make sure you select this option at the checkout if you need this service.

As your mattress is vacuum packed, it needs to expand before you can sleep on it. This usually takes 3-4 hours but it’s best to allow it to breathe for up to 6 hours before making the bed. Opening a window, unzipping the cover and folding back to reveal the foam inserts will help to dissipate any odour.

Can I choose my delivery date?

Our delivery team will offer you a date. If for any reason this isn’t suitable for you, you’ll be able to rearrange for a date that is more convenient.

Will you take my mattress to my bedroom?

Yes! Our 2 man delivery team will bring your new mattress to your bedroom, place it on your bed and remove all packaging all free of charge.

We can also take your old mattress away for you for a small fee. Remember to add this service to your order if you require it.

Do you deliver to the Republic of Ireland?

Yes. Delivery is available to both Northern Ireland and the republic of Ireland.

A delivery charge will be applied to your order at the checkout if you are outside of the UK mainland.

Do you deliver to the Scottish Highlands, Channel Islands and other non-mainland locations?

Yes. Delivery is available to the Scottish Highlands, Channel Islands and Ireland.

A delivery charge will be applied to your order at the checkout if you are outside of the UK mainland.

Can you take away my old mattress?

Yes. Our delivery team can remove and recycle your old mattress for a small charge.

If you wish to use this service, please be sure to add it to your order before checking out.

Trial & Returns

What is the returns policy on Tweak mattress?

If you are unhappy with your mattress, please let us know at your earliest convenience. We can help you to find a better foam insert configuration for your needs.

You will have 100 nights from the date of delivery to ensure you love your mattress. If you decide it’s not right for you, we will collect it and refund you.

Please note: There is a 30 day adjustment period when you get your new mattress. It takes time for your body to adjust to a new sleeping surface so we ask that you sleep on it for 30 days before starting the returns process.

If you need to return your mattress, please contact us at hello@sleephubs.com and quote your full name, delivery address and order number.

What is the returns policy on Tweak mattress?

If you are unhappy with your mattress, please let us know at your earliest convenience. We can help you to find a better foam insert configuration for your needs.

You will have 100 nights from the date of delivery to ensure you love your mattress. If you decide it’s not right for you, we will collect it and refund you.

Please note: There is a 30 day adjustment period when you get your new mattress. It takes time for your body to adjust to a new sleeping surface so we ask that you sleep on it for 30 days before starting the returns process.

If you need to return your mattress, please contact us at hello@sleephubs.com and quote your full name, delivery address and order number.